Key Practices

Velorio (Wake)

What it is: Evening gathering at funeral home where family and community gather to view the body, share memories, pray, and provide emotional support. Often extends late into the night (all-night vigil common).

Characteristics:

• Extended viewing period (often 2-3 days)
• Large gatherings of extended family and community
• Prayer, rosaries, hymns commonly recited
• Food and refreshments provided by family
• Casket may remain open throughout

Your role: Provide comfortable, attractive viewing space that accommodates large groups. Have seating, allow food/refreshments, provide privacy for prayers. The velorio is sacred time; treat it with great respect.

Novenario (Nine-Day Prayer Period)

What it is: Nine days of prayer and mourning following the funeral, often led by family at home. Family and community gather to pray, share memories, and support the bereaved.

Your role: Understand that family may be unavailable during this period for arrangement decisions or payments. Provide flexibility and respect their mourning process.

Day of the Dead (Día de Muertos)

Some Latin American families observe Día de Muertos (Nov 1-2) with altars, marigolds, special foods, and cemetery visits. This extends connection to the deceased beyond funeral services.

Critical Questions to Ask Latin American Families

• "How many days would you like for the velorio?" (Typically 2-3 days)
• "Will there be a novenario?" (Affects your timeline for cremains/burial)
• "How many people do you expect to attend?" (Affects room requirements)
• "Will you provide food/refreshments?" (Many families bring their own; clarify your policy)
• "Are there prayer leaders or clergy participation?"
• "Any Día de Muertos observances planned?"

Facility Considerations

For extended velorio:

• Provide comfortable, climate-controlled viewing space
• Allow flexible hours (may need access for early morning prayers or all-night vigils)
• Accommodate large group sizes with adequate seating and standing room
• Clarify food/beverage policy (many families provide meals for visitors)
• Provide private prayer space if family requests

Pricing and Service Considerations

Extended velorio may affect pricing: Longer viewing periods require more facility use. Consider your pricing model and communicate clearly upfront. Many families appreciate transparent, itemized pricing.

Building Relationships with Latin American Community

• Connect with local Catholic parishes (primary faith for many Latin American families)
• Participate in Latino community events and organizations
• Train staff on Latin American traditions and funeral practices
• Provide Spanish-language materials and bilingual staff when possible
• Build reputation as culturally competent, respectful provider

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